Coles: 100 years of quality, service & value/ Stella Barber, Neil Montagnana-Wallace

Description

Unique IDLIB-00017993Date1st January 2013Date qualifieryear onlyDescriptionDescription: As a rush of customers descend upon the store on that Thursday in April 1914, GJ was pleased when a policeman appeared, assuming that he was here to 'quell the throng'. GJ greeted him eagerly and thanked him for 'coming to help quieten the crowd'. The officer, however, was not there to keep the peace. In fact, GJ remembers he was acting on a higher authority. 'A policeman came to help because of the rush and I asked him how much it would cost if he were to stay and help all day. He replied that if he could have one of the bowls for his wife he would stay around until things quietened down' You can't know where you are going until you know where you have been, and whilst much has changed at Coles, the focus on customer satisfaction remains the same as it was on that energetic opening day. This book celebrates Coles' one hundred year history of providing quality, service and value to the Australian community.

DVD: Centenary video

Celebrating team members

Public Note: With DVD: Coles 100 years serving Australia, 1914-2014.
Archives copy: downloaded from the Internet. Print version onlyLanguageEnglish (eng)IllustrationsColour IllustrationsPublisherBounce Books Pty LtdPlace of publicationThornbury
Victoria
Australia

Format

FormatPublication - Book

Numbering & Quantity

Number of pages136

Characteristics

Dimensions (free text)26 x 31 cm

Access

Subject tagsSupermarketsHistoryGrocery tradeFood industry and tradeVariety stores

Identification

Dewey decimal numberSRC 381.45641 BARBISBN/ISSN9780987371898Source system IDR0000358749Alternative ID30002039230735

Relationships

CollectionBooks and Journals

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Coles: 100 years of quality, service & value/ Stella Barber, Neil Montagnana-Wallace